Claims Corner | Macau Claims Procedure & Forms Download

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eClaims Submission

Claims Submission Instructions

1. Complete Claim Form

2. Gather supporting document

Original Death Certificate
Original Policy
Valid copy of identification document of the Insured and Beneficiary/claimant
Proof of relationship between the Insured and Beneficiary/claimant
Recent 3 months’ residential address proof of beneficiary / claimant (Applicable to policy issued in Macau)
Additional Documents (if applicable)
Death Inquest Report
Autopsy Report
Police Report/Statement
Newspaper Clippings
Cremation Certificate or Death Certificate issued from the Hospital
Letter of Administration/Probate on the deceased’s estate (with our Company name and the relevant policy)

We may request further documents upon assessment

We may request further documents upon assessment

Valid copy of identification document of Policy Owner and *Insured
Original Hospital/Clinical receipts
Hospital Discharge Summary/referral letters
Settlement Statement from other insurance company (if applicable)
Relevant written examination reports
Breakdown details of the charges from hospital
Original receipts issued by Government Hospitals, prescriptions issued by Cancer Specialists and/or other relevant proof.^#
Medical proof to support the condition matches the equivalent definition of the designated critical illnesses, Cancer Treatment Benefit, Renal Dialysis Benefit or Hospice Care.^#

We may request further documents upon assessment

Please contact us for the other Critical Illnesses Supplement.

We may request further documents upon assessment.

3. Submit Documents

By Mail or By Person to our Company at Avenida Doutor Mario Soares No. 320, Finance and IT Center of Macau, 8 Andar A, Macau
In general, upon receiving the claims application, we will provide a status update and list of outstanding documents (if applicable) to your consultant within 5 to 7 working days^

Submission Timeline:
- within 90 days from the first diagnosis of claimed Critical Illness
- within 6 months after the commencement date of Total and Permanent Disability
- Within 1 year after the commencement of Total Disability and not later than 1 year after the anniversary on or following the Insured’s 65th birthday for Waiver of Premium / Payor’s Benefit
- within 3 months from the first diagnosis of Juvenile Illness
By Mail or By Person to our Company at Avenida Doutor Mario Soares No. 320, Finance and IT Center of Macau, 8 Andar A, Macau
In general, upon receiving the claims application, we will provide a status update and list of outstanding documents (if applicable) to your consultant within 5 to 7 working days^

Submission Timeline: Within 90 days from the date of the accident or injury
By Mail or By Person to our Company at Avenida Doutor Mario Soares No. 320, Finance and IT Center of Macau, 8 Andar A, Macau
In general, upon receiving the claims application, we will provide a status update and list of outstanding documents (if applicable) to your consultant within 5 working days^

Submission Timeline: Within 90 days from the date of the suffering was first treated
By Mail or By Person to our Company at Avenida Doutor Mario Soares No. 320, Finance and IT Center of Macau, 8 Andar A, Macau
In general, upon receiving the claims application, we will provide a status update and list of outstanding documents (if applicable) to your consultant within 5 working days^